How do I enable bookings/tickets to my events?

Please note, this guide only applies to websites that have our events AND bookings modules installed.

If you haven’t got either of these installed on your website, please contact us, and we can send you a quote for setting up this system.

Before reading this guide, we recommend seeing our article on how to add events.

 

How to enable bookings for your events:

  1. Go to “Events” and “Add Event”.
  2. Add your event details, e.g. the title, description, location, date and times.
  3. Tick the “Enable registration for this event” box.
  4. A sample ticket is automatically created, which is called “Standard Ticket”, with its price set to “Free”, and with ten spaces.
  5. Edit this sample ticket by clicking on “Edit”.
  6. Change the details as appropriate to your event, so we suggest changing the “Name”, “Description”, “Price” (in GBP) and number of “Spaces”.
  7. Advanced selling options are available, for instance you can limit the number of tickets purchased in each transaction (“At most x spaces per booking“), or set early-bird tickets (“Available from/until“), or if you have a members’ only area on your website, you can make tickets available to logged-in users only. In most cases, you will not need to touch these options.
  8. Click “Close Ticket Editor”.
  9. If you have more than one ticket type to sell (e.g. different bands of tickets), repeat the process by clicking on the “Add new ticket” link.
  10. Some overall options are available at the bottom of the screen, e.g. a cut-off date for ticket purchases:
  11. When you have finished setting up your tickets, you can “Publish” your event.

Please note that booking forms will not work in “Preview” mode, so you need to publish your event before the booking form will display.  Also, you may not see all the entry boxes (such as name, email address) if you’re logged-in as a website editor, because the system already recognises who you are.  To properly preview the booking facility, as a visitor would see it, you may need to open up a private viewing / incognito window in your web browser, or log-out of the website editor.

 

View your event bookings:

In your website editor / WordPress software, go to “Events” / “Bookings”. Here you will see a list of bookings made via your website.

Scroll down and under the heading – “Events With Bookings Enabled” – you’ll be able to list bookings for each individual event, rather than all events grouped together. Simply click on the event title.

There is a “CSV” button, which allows you to download bookings to your computer in a spreadsheet format (as indicated below). Use the drop-down menus to filter which bookings you want exported:

 

If your website does not have a payment facility:

If you add a price to your event tickets, this is purely for information to your visitors, but no payments will actually be taken from visitors. You can arrange with your customers to take a payment offline.

To take payments online, we will need to setup a payment gateway (e.g. PayPal). Please contact us if you would like to take payments via your website.

 

If your website does have a payment facility:

As long as we have your PayPal details and we’ve confirmed PayPal is setup on your website, your visitors will now see a PayPal logo on your events booking form:

Once visitors have filled out their details, they will be sent to PayPal to complete payment.

When users reach the PayPal website, they will see one of two screens:

  1. If the user has an existing PayPal account and PayPal has detected this, PayPal will display a login form.
  2. Or if PayPal doesn’t detect the user has a PayPal account, it’ll show a “guest checkout” page, which allows users to enter their card details immediately (without needing to login to PayPal).

If a ticket is set to free (£0), no PayPal logo will display and visitors will not be sent to PayPal.

 

Viewing transactions:

PayPal will email a copy of each transaction to the address saved in your PayPal account profile.

The status of each transaction is also recorded on your website. Go to “Events” and the “Bookings” screen. You can see recent PayPal transactions at the bottom of the screen.

In some cases, a user may not proceed with making a payment on PayPal. To list all your bookings, including failed payments, use the drop-down menu (as shown below) and choose “All” bookings, then click on the “Filter” button:

 

Adding VAT to events transactions:

If tax needs adding to your transactions, please let us know and we will set this up.

The VAT details will be shown to the user within PayPal:

You will also receive a copy of the VAT details in your confirmation email:

 

Want to offer online and offline payments?

If you want to offer both online payment (e.g. via PayPal) and offline payment (e.g. an option that says “I want to be invoiced”), we can add two different options to your booking form. Please tell us if you’d like your events system setup this way:

 

If you have any questions about using our events management software, please send us a message and we’ll be happy to help.

in E-CommerceWebsite Editor / WordPress

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