If we’re setting up PayPal to work with your website, we may ask for your PayPal email address and password, then we’ll deal with all the technical settings ourselves.
However, due to the stricter security settings on some PayPal accounts, occasionally we need you to gather some information for us, because PayPal won’t allow us access to some parts of your account!
For example, we’ll normally setup what’s called the PayPal “API” system, which means your website is authorised to issue refunds to customers, etc. This step isn’t essential, but it is handy to have your website properly authorised and linked with your PayPal account, as it’ll activate additional features.
If we’ve asked you to send us your PayPal API details, please do the following:
- Login to your PayPal account at https://www.paypal.com/signin.
- Go to your “Profile” screen, which you should be able to access by clicking the cog icon at the top of the screen, indicated in orange below:
- Go to “My Selling Preferences” (on the left-hand side).
- Click on “API Access” (right-hand side of the screen) and the “Update” button.
- Under “NVP/SOAP API integration”, click on “Request API credentials”.
- Next, PayPal are prompting us to complete a security check, so they’re most likely asking you the same! PayPal will either text you a verification code, or make an automated call to your registered phone number, asking you to complete a security step. As PayPal need to call you, this is why we can’t do this ourselves!
- On the following screen, you’ll then see the option to “Request an API signature”.
- Next, you should see “API Username”, “API password” and “Signature”, with a “Show” link for each of these.
- Please send us these details, along with confirmation of your PayPal email address. (Optionally, use our online tool to encrypt your details first, before emailing it to us, for increased security). Thank you!