There’s three steps to login to your website editor:
1) Go to your login address:
Enter your website’s address into your browser, with /login at the end. For example, yourwebsite.co.uk/login.
2) Security popup box:
Please note, this step only applies to some websites, so you may not see this step!
Next, you may see a security popup box in your web browser. This is a generic login, which we will have emailed you.
It will look similar to one of these boxes below:
If you have multiple users logging into your website, they will all share this same generic username/password.
This initial security step is designed to block malicious bots and computer programs from gaining access to your login page or system files, so it puts a secure ringfence around your website editor software.
If you don’t enter this step correctly, you’ll see a screen that looks like this:
Help! I can’t remember what my login details are!
We will have emailed this to you. It’s a very short generic username and password. Both the username and password are the same.
Before contacting us, please check the messages we’ve sent you in the past, as this will help you gain access faster. If you still need help, please send us a message and we’ll get back to you as soon as possible.
3) Website editor login screen:
You’ll then arrive at the website’s login page. This page will contain a Primary Image logo or WordPress logo.
Here, you need to enter your individual login details.
You must enter your username or registered email address, along with your password.
Help! I can’t remember what my login details are!
If we setup your website account for you, we will have emailed you the details.
If you have forgotten your password, but know your username or registered email address, you can click the “Lost your password” link. This will allow you to reset your password quickly.
Alternatively, if you’re still can’t remember your details, please send us a message and we can manually reset your account login details.