How long are my visitor stats available for?

Your summary visitor stats are stored from the point when your stats were first setup, so these are always available for the life of your account with us. The summary stats tell you how many visitors you’ve had to your website each day.

However, for your detailed reports, such as popular pages, visitor paths and where visitors came from, the stored data is limited by the size of your log quota.

What does the log quota mean?

Your StatCounter account has a log, with a number of “slots” that are reserved for you. Every time someone views a page on your site, one “slot” is populated with information about that pageload.

How many slots do I have?

For websites hosted on our Personal Plan, you have 500 slots.

For websites on our Business or Enterprise hosting plans, we give you a significantly higher quota.

What happens when my log quota is full?

When your log becomes full, StatCounter simply overwrite the oldest entry in the database, with information on new pageloads you receive. Therefore, the latest 500 log entries are always available to you.

How long will my quota last?

As every website is different, it’s impossible to say how long your quota will last. Obviously websites that are busier will use up their log quota much faster (and we recommend busier websites are hosted on our Business or Enterprise plans, which have a higher quota).

For example, if 500 separate people each visit your homepage once, then your log will contain information on all 500 visitors.

500 people x 1 pageload = 500 slots

However, if 100 people each visit five pages on your site, then your log will only contain detailed information on these 50 people (assuming you have a 500 slot quota).

100 people x 5 pageloads = 500 slots

What are the benefits of having a larger log file?

You’ll have access to additional detailed data (over a longer period of time) to help with your visitor analysis.

We can upgrade your log file if you choose our Business or Enterprise hosting plans, or we can increase your log file size for a small fee.

If I transfer my website away from Primary Image, can I take my website stats account with me?

Unfortunately not, you’ll need to setup a brand new account. This is because we pay StatCounter to provide your account and it’s not possible to transfer accounts out of our master login.

in Visitor Stats

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