How do I setup my Primary Image mailbox in Thunderbird?

These instructions only apply to email mailboxes (not email forwarders).

Thunderbird is a free email program, which you can install on your Windows or macOS computer.

You can use Thunderbird to connect to your Primary Image mailbox, allowing you to send and receive emails.

How to setup your mail account in Thunderbird:

1. Download Thunderbird.
2. Run the installation file.
3. Once installation has completed, open Thunderbird.
4. If it asks “Would you like a new email address?” – you can skip this step, as you’ll be using your Primary Image account.
5. Enter your name, email and password into next screen. Tick the “Remember password” option and click “Continue”.
6. Thunderbird will attempt to connect, but as it won’t recognise custom domain names, it’ll fail this step (don’t worry!).
7. Enter the details, as shown in the screenshot below:
   Incoming: IMAP
   Server hostname = mail.primary-image.com
   Port = 993
   SSL = SSL/TLS
   Authentication = Normal password
   Outgoing: SMTP
   Server hostname = mail.primary-image.com
   Port = 465
   SSL = SSL/TLS
   Authentication = Normal password
   Username Incoming/Outgoing = (your own email address)
8. Now click “Re-test”.
9. Once Thunderbird can successfully connect to your mailbox, click “Done” and you’re ready to start using your mailbox.

Unfortunately, we cannot provide general help on using the Thunderbird software, however for further assistance you may wish to search online for tutorials, or find a local computer technician.