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Please note, the support we offer depends on which hosting and support package you have with Primary Image (please see the grey info box).

Support Question
So we can assist you, please explain this in as much depth as possible, including links to specific pages if relevant.

We offer different levels of support depending on which hosting plan you have with Primary Image. You will find details of your package on your latest Primary Image invoice.

“Enterprise” and “Business” support plans:  We aim to respond to your query within four hours.

“Personal” websites plan:  We aim to respond to your query within 24 hours on weekdays. Please note, as our “Personal” plan is our budget package, we do not offer free support via telephone. You must use this form to receive support from Primary Image.